Merchant Journey

Merchant initiates refund with desired details (refund amount , currency, response code)
Refund request is created with UPI
Refund status is forwarded to merchant

For standard refund handling, check Refund Handling

Specific input parameters for the TRANSACTION call

Field Name	M/O/C	Type	Regex	Description
reasoncode	M	ascii	N/A	reason code associated with the initiated refund, reason code mapping to reason description is given below

REFUND CALL INPUT

returnmode=urlencodeext
&txtype=REFUND
&login=testclient
&password=test123
&contractid=TESTCONTRACT
&reftxid=123887123
&currency=USD
&amount=100
&specin.reasoncode=1061
&merchantrefundid=MS123R

There needs to be a reason code for each refund , please use the below guide to derive reason code:

Reason Code	Reason Description
1061	Credit not processed for cancelled or returned goods and services
1062	Goods and Services not as described / defective
1063	Paid by alternate means
1064	Goods or Services Not Provided / Not Received
1065	Account debited but transaction confirmation not received at merchant location
1093	Credit not Processed
1090	Others
1094	Beneficiary bank unable to credit their customer account
1092	Card holder was charged more than the transaction amount
1091	Non Matching account number
1084	Duplicate /Multiple Transaction

REFUND CALL OUTPUT

When refund request is successful

STATUS=SUCCEEDED
&RAND12346789=dd69b8124a89415e0390a5a95b087c93a9b7769e
&REFUNDID=223887123
&MERCHANTREFUNDID=MS123R
&ERRMSG=

When refund request is not successful

STATUS=FAILED
&REFUNDID=0
&MERCHANTREFUNDID=MS123R
&ERRMSG=Transaction%20not%20found
&FAILREASON=INPUT_DATA
&RAND4874524632=d3534885f2975b9852970607c054dd2cddbf2c48