To provide a consistent and unified experience for merchants, our platform standardizes dispute reason codes across all integrated payment providers.
| Dispute API Code | Reason Description | Common Scenarios |
|---|
| PDSP_AUTH_001 | Transaction not authorized by cardholder | "I never approved this charge" / "Someone else used my card" / "I don't recognize this merchant" |
| PDSP_AUTH_002 | Fraudulent transaction - Card Not Present | "I didn't make this online purchase" / "My card was used without my knowledge" / "Someone hacked my account" |
| PDSP_AUTH_003 | Fraudulent transaction - Card Present | "I wasn't at that store" / "My card was stolen and used" / "I was in a different city that day" |
| PDSP_AUTH_004 | Card/account stolen or lost | "My wallet was stolen" / "I lost my card last week" / "Card was used after I reported it lost" |
| Dispute API Code | Reason Description | Common Scenarios |
|---|
| PDSP_PROD_001 | Product not received | "My order never arrived" / "Tracking shows not delivered" / "Package was lost in transit" |
| PDSP_PROD_002 | Product significantly different | "This isn't what I ordered" / "Color/size/model is wrong" / "Features don't match listing" |
| PDSP_PROD_003 | Product defective or damaged | "Item arrived broken" / "Product doesn't work" / "Damaged in shipping" |
| PDSP_PROD_004 | Service not provided | "Service appointment was missed" / "Work was never completed" / "Subscription access denied" |
| PDSP_PROD_005 | Partial shipment | "Missing items from my order" / "Only received 2 of 5 items" / "Rest of order never came" |
| Dispute API Code | Reason Description | Common Scenarios |
|---|
| PDSP_CANC_001 | Cancelled recurring transaction | "I cancelled my subscription" / "Charged after cancellation" / "Unwanted auto-renewal" |
| PDSP_CANC_002 | Refund not processed | "Promised refund never came" / "Still waiting for my money back" / "Refund confirmed but not received" |
| PDSP_CANC_003 | Cancelled order | "I cancelled within the window" / "Order cancelled before shipping" / "Changed my mind immediately" |
| PDSP_CANC_004 | Return merchandise authorization | "I sent the item back" / "Return was delivered to seller" / "Following your return process" |
| Dispute API Code | Reason Description | Common Scenarios |
|---|
| PDSP_SUBS_001 | Unwanted recurring charge | "I didn't know it would recur" / "Thought it was one-time" / "Never agreed to subscription" |
| PDSP_SUBS_002 | Subscription terms violation | "Price increased without notice" / "Terms changed mid-contract" / "Features removed from plan" |
| PDSP_SUBS_003 | Trial period abuse | "Charged during free trial" / "Trial ended too early" / "Didn't know trial was ending" |
| PDSP_SUBS_004 | Subscription modification dispute | "Didn't approve plan upgrade" / "Downgrade not processed" / "Wrong subscription tier charged" |
| Dispute API Code | Reason Description | Common Scenarios |
|---|
| PDSP_GEN_001 | General dispute | "Problem with transaction" / "Issue needs resolution" / "Dispute this charge" |
| PDSP_GEN_002 | Consumer inquiry | "Just asking about this charge" / "Need more information" / "Don't understand this transaction" |
| PDSP_GEN_003 | Credit not processed | "Promised credit not received" / "Adjustment never applied" / "Still waiting for credit" |
