Customer information request

The Customer Information Request is submitted via a self-service digital portal to streamline the collection of legal entity data and mandatory documentation for new customers at PPRO.

As a regulated payment provider, we are required to adhere to anti-money laundering and counter-terrorist financing regulations of different jurisdictions. This is why we're asking you to share some details and documents with us. We may ask for additional documents or information depending on the size and structure of your business.

The onboarding workflow

The application process is divided into logical steps to guide you through the requirements for Customer Due Diligence (CDD).

1. Account Initiation

Access to the CIR portal is granted by your PPRO Account Manager once a commercial agreement is reached. You will receive an invitation email to the PPRO Dashboard containing a temporary 7-day password.

2. Guided Data Collection

Through the Dashboard's left sidebar, go to the onboarding group, and select Customer information Request.

The portal uses a multi-step progression to collect standard legal entity data:

• Legal Entity Information: Business name, legal form (e.g., Ltd, PLC), and registration details.
• Nature of Business: Business description, industry type, and Merchant Category Code (MCC).
• Ownership & Control: Details of company directors, senior managers, and Ultimate Beneficial Owners (UBOs).
• Financial Details: Bank account information for settlement.

3. Document Uploads

Based on your entity type and region, the portal will request specific mandatory documents (e.g., Memorandum of Association, Articles of Association). All documents must be titled correctly upon upload

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Error handling

If any required information is missing from the previous steps, you'll see warning messages on the right side panel. For further assistance, visit the Client Onboarding FAQsor reach out to your Account Manager.

Submission and review

You can only submit the final form once every mandatory field has been completed and all required documents are uploaded. Once submitted, the form transitions to a "view" mode, and a notification is automatically sent to PPRO’s CDD team. If you need to update any information post-submission, please contact your Account Manager.

Once we've received your application, we will review the information as soon as we can - we always aim to come back to you with feedback within 3 working days. You will be notified via email once the merchant is approved.

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Updating the application post-submission

Once you have submitted your application, the application can't be edited in the portal. Please contact your Partner Manager or email [email protected], if you need to update information.

Troubleshooting & Support

• Access Issues: If your temporary password expires (after 7 days), please contact your Account Manager to trigger a new invitation.
• Mandatory Fields: If the "Submit" button is grayed out, check the progress sidebar to identify incomplete sections or missing document uploads.
• Compliance Queries: If additional information is needed post-submission, a Compliance Analyst will contact you directly via email.

For further assistance, visit the Client Onboarding FAQsor reach out to your Account Manager.