Multi-factor authentication

Multi-Factor Authentication (MFA) or Single Sign-On (SSO) secures accounts and protects data. Setting up MFA or SSO is required to access the PPRO Dashboard.

MFA protects accounts by requiring a secondary verification step during login. This prevents unauthorized access even if credentials are compromised.

Setting up MFA

Configure an authenticator app during the initial login. Follow these same steps when configuring a new device or app.

Step 1: Get an authenticator app

Download and install an authentication app on a mobile phone. Popular options include:

• Google Authenticator (Android/iOS)
• Microsoft Authenticator (Android/iOS)
• Twilio Authy (Android/iOS)

Step 2: Link the authenticator app

1. Log in to the PPRO Dashboard using an email address and password and a step by step guide with a QR code is shown.
2. Open the authenticator app on the mobile device.
3. Select the option to add a new account or scan a QR code (typically a + symbol or a Scan QR code button).
4. Scan the QR code on the computer screen using the device camera. The app automatically recognizes and processes the code.

Step 3: Complete verification

1. Locate the 6-digit verification code generated by the authenticator app.
2. Enter this code into the Enter code field on the login screen.

Subsequent logins require entering a 6-digit code from the configured authenticator app.

Resetting or Configuring a New Authenticator App

To register a new device, remove the current device from the profile page. The system prompts for a new setup on the next login.

If a lockout occurs due to MFA issues or lost authenticator app access, contact an account administrator to reset the device entry.

Resetting a Device for Other Users

Only account administrators can perform this action.

1. Navigate to the user management section in the PPRO Dashboard.
2. Select the target user profile.
3. Click "Reset MFA Device" button.

The system clears the existing device link, and the user receives a setup prompt on their next login.