FieldTypeDescription
idStringThe id of the case. It reflects the same id from the original transaction on PPRO side.
receptionDateStringDate in which a case became available to merchants at API in UTC. It is related to the filter: DateCriterion.RECEPTION_DATE.
responseDueDateStringMaximum date in which the case response is accepted by the API: It is related to the filter: DateCriterion.RESPONSE_DUE_DATE. It is the reception date + N days in UTC.
responseDateStringDate when merchant response was successfully submitted to the API. It is related to the filter: DateCriterion.RESPONSE_DATE.
chargebackAmountDecimalChargeback amount for this Case.
Must be at least 0.0.
Must be at most 10000000000.
reasonCodeStringChargeback reason code coming from the acquirer side.
fraudBooleanIt identifies if chargeback is related to fraud based on scheme reason codes.
currencyStringCurrency code of the transaction (ISO 4217).
Size must be equal to 3.
lastUpdateDateStringLast time the information was updated for the case at the API. It is related to the filter: DateCriterion.LAST_UPDATE_DATE.
statusStringLast status applied to the Case.
Must be one of [NEW, ACCEPTED, DISPUTED, AWAITING_RESOLUTION, EXPIRED, LOST, WON].
merchantObjectMerchant information related to the Case.
merchant.nameStringName of the Merchant related to the Transaction on this Case.
merchant.transactionIdStringTransaction Id sent by merchant during processing.
submerchantObjectSub merchant information related to the Case.
submerchant.nameStringName of the Sub Merchant related of the Transaction on this Case.
transactionObjectTransaction information related to the Case.
transaction.uuidStringUnique Id of corresponding sale transaction on PPRO.
transaction.idStringId used in the used payment engine.
transaction.dateStringDate that transaction was processed in UTC.
transaction.cardNumberStringMasked card number.
transaction.brandStringCard brand.
transaction.descriptorStringSoft descriptor applied to transaction.
transaction.amountDecimalTransaction amount in cents.

Must be at least 0.0.
Must be at most 10000000000.
statusesArray[Object]Case status history.
statuses[].statusStringThe Case status after the specified date.

Must be one of [NEW, ACCEPTED, DISPUTED, AWAITING_RESOLUTION, EXPIRED, LOST, WON].
statuses[].dateStringThe date on which the Case received the status.

Example

{
  "id" : "105de1ad-9b08-428b-8e6f-7916272a024b",
  "receptionDate" : "2023-09-12T15:23:48.148058",
  "responseDueDate" : "2023-10-01T15:23:48.148073",
  "responseDate" : "2023-09-22T15:23:48.309306",
  "chargebackAmount" : 10000,
  "reasonCode" : "2189",
  "fraud" : false,
  "currency" : "BRL",
  "lastUpdateDate" : "2023-09-22T15:23:48.309306",
  "status" : "DISPUTED",
  "merchant" : {
    "name" : "Example Merchant",
    "transactionId" : "836f09a8-583b-4faa-9860-b41ebb9ede0b"
  },
  "submerchant" : { },
  "transaction" : {
    "uuid" : "5b1ac612-95d9-46d2-b982-e0622d682335",
    "date" : "2023-08-23T15:23:48.148177",
    "cardNumber" : "445512******3456",
    "brand" : "Visa",
    "descriptor" : "Product 0001",
    "amount" : 10000.35
  },
  "statuses" : [ {
    "status" : "NEW",
    "date" : "2023-09-12T15:23:48.148058"
  }, {
    "status" : "DISPUTED",
    "date" : "2023-09-22T15:23:48.309306"
  } ]
}