| Field | Type | Description |
|---|---|---|
id | String | The ID of the case. |
receptionDate | String | Date on which a case became available to merchants at API in UTC. Related to the filter: RECEPTION_DATE |
responseDueDate | String | Maximum date on which the case response is accepted by the API. Related to the filter: RESPONSE_DUE_DATE; calculated as reception date + N days in UTC |
responseDate | String | Date on which the merchant response was successfully submitted to the API. Related to the filter: RESPONSE_DATE |
chargebackAmount | Decimal | Amount for this case. Must be between 0.0 and 10,000,000,000. |
reasonCode | String | Reason code originating from the acquirer side. |
fraud | Boolean | Determines whether the dispute is related to fraud based on scheme reason codes. |
currency | String | Currency code of the transaction (ISO 4217). Size must be equal to 3. |
lastUpdateDate | String | Last time the information was updated for the case in the API. Related to the filter: LAST_UPDATE_DATE |
status | String | Last status applied to the case. Must be one of [NEW,ACCEPTED,DISPUTED,AWAITING_RESOLUTION,EXPIRED,LOST,WON] |
merchant | Object | Merchant information related to the case. |
merchant.name | String | Name of the merchant related to the transaction on this case. |
merchant.transactionId | String | Transaction ID sent by merchant during processing. |
submerchant | Object | Sub-merchant information related to the case. |
submerchant.name | String | Name of the sub-merchant related of the transaction on this case. |
transaction | Object | Transaction information related to the case. |
transaction.uuid | String | Unique ID of the corresponding sale transaction on PPRO. Will be deprecated soon and replaced with transaction.id |
transaction.id | String | ID used in the payment engine. |
transaction.date | String | Date on which the transaction was processed in UTC. |
transaction.cardNumber | String | Masked card number, if applicable. |
transaction.brand | String | Card brand, if applicable. |
transaction.descriptor | String | Soft descriptor applied to the transaction. |
transaction.amount | Decimal | Transaction amount for this case. Must be between 0.0 and 10,000,000,000. |
statuses | Array[Object] | Case status history. |
statuses[].status | String | The case status after the specified date. Must be one of [NEW,ACCEPTED,DISPUTED,AWAITING_RESOLUTION,EXPIRED,LOST,WON] |
statuses[].date | String | The date on which the case received the status. |
Example
{
"id" : "45783a96-6a75-4273-811d-aaa7ebc47f87",
"receptionDate" : "2023-09-12T15:23:47.713094",
"responseDueDate" : "2023-10-01T15:23:47.713108",
"responseDate" : "2023-09-22T15:23:47.816368",
"chargebackAmount" : 10000,
"reasonCode" : "2189",
"fraud" : false,
"currency" : "BRL",
"lastUpdateDate" : "2023-09-22T15:23:47.816368",
"status" : "ACCEPTED",
"merchant" : {
"name" : "Example Merchant",
"transactionId" : "7db03c25-cacc-45d3-bece-d56d0f633287"
},
"submerchant" : { },
"transaction" : {
"uuid" : "179d00aa-7481-4750-bd04-f163c8b038c1",
"date" : "2023-08-23T15:23:47.713214",
"cardNumber" : "445512******3456",
"brand" : "Visa",
"descriptor" : "Product 0001",
"amount" : 10000.35
},
"statuses" : [ {
"status" : "NEW",
"date" : "2023-09-12T15:23:47.713094"
}, {
"status" : "ACCEPTED",
"date" : "2023-09-22T15:23:47.816368"
} ]
}