When to Refund

Learn about when a merchant should or shouldn't refund a fraud alert

The merchant should refund a Fraud Alert when:

  • Their evidence is not enough to prove that the transaction is not a fraud.
  • The chargeback amount is not significant, compensating to avoid chargeback direct costs.

The merchant should not refund a transaction when:

  • There is strong evidence to support the case.
  • The transaction amount compensates the direct costs with a chargeback.