Fraud Alert Status
| Status | Description |
|---|---|
| NEW | It is the first status attributed to a newly received alert. It means that the cardholder claimed the transaction to be fraudulent with the issuing bank and it may become a chargeback. - Merchants should consider refunding the transaction. |
| PARTIALLY_REFUNDED | One or more refunds were created, but the total refunded amount is less than the sale amount. - The transaction is still at risk of receiving a chargeback. - Merchants should refund the missing amount so that the transaction can progress to REFUNDED. |
| REFUNDED | It means that the transaction has been fully refunded and should not receive a chargeback. - If it does become a chargeback, PPRO will automatically dispute it. |
| CHARGEBACKED | It means that a partial or total amount of the transaction was chargebacked, and is now available to be disputed. It is not possible to make a refund anymore. |
Updated 11 months ago