When to Dispute
Learn about when a merchant should accept or dispute a chargeback
The merchant should accept a chargeback when:
- the transaction is known to be fraudulent;
- the evidence is not compelling enough;
- the chargeback amount doesn’t compensate the effort to gather compelling evidence;
- the merchant failed to refund the customer before the chargeback date.
The merchant should dispute a chargeback when:
- there is strong evidence to support the case;
- the chargeback amount is significant.
Disputes that involve transactions already refunded before the chargeback was created will be automatically disputed by PPRO on behalf of the merchant.
Updated 8 months ago