Case Status

Each chargeback available for dispute can go through some of the following statuses.

Status	Description
NEW	It is the first status attributed to a newly-received case. It means the chargeback is available to be disputed.
ACCEPTED	If the merchant decides not to dispute and successfully submits an Accept request, then the case receives status ACCEPTED. It means that the chargeback will no longer be available for dispute.
EXPIRED	If the case reaches its response due date without a response from the merchant, its status will be automatically updated to EXPIRED. It means that the chargeback will no longer be available for dispute.
AWAITING_RESOLUTION	If the merchant’s submitted Dispute request is acknowledged by the acquirer, then the case receives status AWAITING_RESOLUTION. It means that the acquirer is now aware of the Dispute, and it is analyzing it to determine if the case will be WON or LOST.
LOST	If a chargeback is deducted by the acquirer, the status of the corresponding case is automatically updated to LOST. It means that the evidence, if provided, was insufficient and the chargeback amount was deducted.
WON	If no chargeback is deducted by the acquirer after analysis period, the status of the corresponding case is automatically updated to WON. It means that the evidence provided was sufficient and the Dispute was won.

Status WON would correspond to cases that had no chargebacks deducted. Nevertheless, this status is not available in the current version of the API. Cases in this situation will remain indefinitely with the previous status (DISPUTED, ACCEPTED or EXPIRED).