Overview

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Important Note

This API is planned for deprecation and will be phased out in a future release. We strongly recommend that new integrations do not use this API.

• Customers who are currently using this API are not impacted but we would like to encourage to begin planning their migration to the latest version of the PPRO API, which provides enhanced functionality, improved performance, and more efficient management of disputes and chargebacks. Further timelines and end-of-life dates will be communicated in advance to allow sufficient time for migration.
• For new integrations, please do not integrate against the technical specifications described in this section. Instead, refer to the latest PPRO API documentation. We recommend that all customers engage their Account Manager to support migration planning and ensure a smooth transition. (reference)

Dispute API

Disputes offer merchants a chance to recover or prevent revenue losses. By submitting compelling evidence of a transaction’s legitimacy, the merchant can either stop a chargeback from occurring or overturn an existing one. If the evidence is deemed strong enough, withheld funds will be returned to the merchant’s account.

Objective

This documentation intends to help Merchant developers integrate to the PPRO Disputes API, by describing the operations available with examples of requests and responses.