Timeline
The timeline of a dispute in Brazil 🇧🇷 is the following:
| Event | Limit Calendar Days |
|---|---|
| Issuer reporting a chargeback | 365 days from transaction date |
| Merchant responding to dispute | 9 days from chargeback reception date |
| Issuer analyzing and deciding a dispute | Issuer analyzing and deciding a dispute |
| Issuer deducting a disputed chargeback | 365 days from response date |
The vast majority of the chargebacks deducted are discounted during the period of analysis and decision by the issuer. Surpassing this period without a chargeback being deducted is a great indication of having potentially won the dispute.
Updated 6 months ago